Public Sector
134
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340
HSE Management
69
Operations Readiness and Assurance
68
Data Management and Business Intelligence
25
Short Masters
2
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229
IT Management and Cyber Security
336
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156
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29
AI in Customer Service
6
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12
Planning and Strategy Management
220
Women Only Courses
Contracts and Tendering
186
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149
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53
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10
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12
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163
AI in Strategic Planning
14
Energy Sector
50
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6
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16
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49
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213
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128
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17
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164
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155
Workforce and HR
263
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213
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88
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182
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37
AI in Administrative & Secretariat
12
Auditing and Governance, Risk and Compliance
266
Organisational Leadership
412
Healthcare and Pharmaceutical Management
258
Construction Management
109
Digital Innovation and Transformation
17
Financial Technology (FinTech)
4
Whether you are presenting your business ideas or attempting to resolve a conflict within your company or team, communication is key to reaching your goal. The aim of this course is to assist you in becoming a more effective communicator by learning how to identify people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. You will learn how to use every resource you have available to elevate your speeches and presentations from mundane to captivating. Moreover, in this training course, you will learn how to resolve even the most problematic conflicts using a variety of approaches and proven techniques. You will identify your preferred conflict resolution style and learn how to adapt it to tackle the situations you may face as well as become equipped with the ability to diffuse conflicts and use them as a platform for positive change.
This course is designed to be interactive and participatory. It includes various learning tools to enable participants to function effectively and efficiently in a multilateral environment.
The course will be built on four pedagogical pillars: concept learning (presentations by the consultant), role playing (group exercises), experience sharing (roundtable discussions), playback of videotaped performances (where permissible), individual and group feedback, as well as exposure to case studies and scenarios.
By the end of the course, participants will be able to:
This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills, presentations skills and conflict management skills to the next level by developing advanced communication techniques and strategies.
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